cdu chc42015 certificate iv in community services community development approach

Assignment
Part 1:
Answer the following eleven (11) questions:
1.What is a needs assessment in the context of community development work?
2.Explain the difference between asset-based approach and rights-based approach to community development.
3.Community development work usually arises from concerns and issues that involve social, economic or infrastructural inadequacies. What are some of the most common community issues you can think of? Please list at least five (5) in your answer.
4.As a community services worker, it is important to regularly review your own performance, so that you can learn from your mistakes as well as from the things you have done well. The best way to do this is by reviewing your own work performance against the main principles and practices of community development work. Please list the standardised principles and practices of community development work in your answer.
5.Consider the local community in which you are completing your work placement hours.
Describe this community and identify the following:
-Its location (metro or rural area);
-Demographic (make up) of its population;
-The approximate size of its population.
6.Research and list the services that are available in this community i.e. education (schools), health/medical, community/youth services, shopping centre, retail outlets, local businesses, government departments, etc.
7.In consultation with your workplace supervisor, identify an issue/problem the service and their clients are facing and that needs to be addressed as a priority.
8.What has the community undertaken in the past to address the issue you identified? Identify the stakeholders (people or organisations) involved in addressing this issue.
9.Based on your consultation and research in the previous two questions, what is the missing link (or gap) in addressing (or managing) this community issue? Why hasn’t this issue been addressed (or managed)? E.g. there may be limited services available or limited funding, or there may be a lack of employment, etc
10.Being an effective community development worker requires you to engage the local community to get involved, take ownership (or responsibility) for local community issues and support the development of empowerment, communication, innovation (creative ideas).
How will you engage the local community members to support (or assist) you in helping to address this issue?
11.What skills do you currently have that supported to you conduct this needs assessment? What skills would you need to develop to work effectively with this local community?
Part 2:
Read the scenario below and answer the three (3) questions that follow:
Scenario
A client has approached you with concerns about the local childrens playground. The client lives next door to the playground and tells you that they have witnessed a number of young people gathering of an afternoon and taking over the area, including vandalising the equipment. The client also states that they have been verbally harassed by at least one of the young people and finds it to be quite intimidating when bringing her children home from school. The client mentions that she is afraid to speak back and is sure that the young people will damage her property if they find out she has reported them. The client also states that her anxiety has worsened since this situation has developed and she avoids leaving her house where possible.
1.What are the main issues you identify here? Explain whether the issues are personal or community concerns, or a little of both?
2.What interpersonal skills could you use to hear the clients story?
3.Where could you refer the client to for further support?
Part 3:
Read the scenario below and answer the five (5) questions that follow:
Scenario
Leo is a 60 year-old man who has a physical disability and mental health issues. He is of Peruvian background and his main language is Spanish. However, he can communicate in basic English. Leo is currently managing his psychiatric illness with medication and has been stable for more than a year. He comes into your service after finding out that his rental agreement has been terminated without written notice. The property manager visited Leos house when he was not at home and advised Leos neighbour of his intention to evict Leo. Leo is overwhelmed with the prospect of having to move out of his home of 10 years. He has never been behind in his rent. He tells you that he has been having trouble sleeping because of the added stress. Leo states that he believes that it is because of his mental illness that he is being evicted and he is very angry towards the property manager. Leo comes to you seeking further advice.
1.What rights of Leos are not being met here?
2.Do you believe that the client is able to advocate for themselves? Assess Leos ability to self-advocate by addressing points below:
a.Client’s ability to communicate
b.Client’s ability to problem solve
c.Commitment to resolving the issue
d.Organisation skills
e.Conflict management and managing feelings
3.Identify three (3) strategies for addressing this issue that you could present to Leo.
4.Identify which role/skill from the list below is most important to you as a case manager and explain why.
a.knowledge competency
b.bias/attitude
c.negotiation skills
d.building relationships
5.Describe how you display this role/skill when working with a client. Provide an example to support your answer.
Part 4:
Access INDIGOs complaints policy and/or procedure via the Intranet. Summarise the document in around 100 words. Include the following information:
a.Types of complaint
b.Methods of complaint
c.Documentation required (e.g. complaints form, e-form, register)
d.How complaints should be handled by staff
e.Appeals
Part 5:
Access INDIGOs case management policy/procedure via the Intranet and answer the following three (3) questions:
1.List the documentation that needs to be completed for case management clients.
2.Describe the case closure procedures.
3.List the information you need to document when conducting a formal meeting.

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