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Select two Australian (or any) organisations for this assessment and a topic. (i) Provide the organisations backgrounds.
TASK 2:
Analysis of two total quality management systems (ii) Compare two total quality management systems of organisations, their strategies and tools, with a discussion of how each impact on organisations (SMEs) strategic planning, leadership and customer service.
The word limit for the report is 1200 words.
Report structure
1. Abstract / Executive summary
2. Introduction / Background
3. Literature review
4.0Research methodology
4.1 Data collection
4.2 Data analysis
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