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Worried about how the growth will impact quality, the CEO has asked you to develop a comprehensive set of policies and procedures that cover: Staff consultation Internal communication Cultural diversity within the workplace Continuous improvement (including encouraging staff participation) Staff complaint and conflict resolution Maintaining company ethics Encouraging and maintaining effective and harmonious workplace relationships
Once developed, you are to arrange a meeting with your assessor, who will role-play your CEO. The purpose of this meeting is to explain and gain approval for the implementation of your policies and procedures. You must be well prepared for this meeting, as your supervisor will be asking you detailed questions, and reasons for your proposal.
Your CEO (your assessor) will be available by appointment for further information as required. Remember, your CEO is a very busy person, and expects you to be prepared for any meetings. This means knowing what you want to ask, and be specific on your needs. Your CEO will only answer or respond to questions asked by you.
You must submit evidence as per the Checklist and Scope of Submission given after every task.
Part 1. Checklist and Scope of Submission
Before you hand in part 1, make sure you have completed all the tasks and have included all relevant information. You must demonstrate that you have:
Detailed policies and procedures as outlined above Presented and gained approval for your policies and procedures with our CEO / Assessor
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