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Book/movie review
22/08/2022
SCENARIO / CASE STUDY Read the following case studies and choose which type of management style is used by each of the following people. Provide detailed suggestions can you make to improve each person’s effectiveness as a manager? 1. John Believes that as a manager, he leads by example. He is by far the best sales person in the travel agency and believes that is why he was promoted to branch manager. He is always busy serving clientes and has little time available to listen to staff concerns as any spare time is taken up with managerial administration tasks. 2. Michelle loves all her staff members in Qantas telephone sales. She does not see herself as “the boss” but rather as one of the team. Any decision that need to be made are made collectively by the team. Whilst she has always gotten along with everyone well socially, she has recently experienced some hostile reactions from a couple of the staff in the work environment. 3. Maria is the supervisor of a tour company reservation team. She is proud of the fact that she “runs a tight ship: as everyone obeys her instructions and works through lunch of after work if necessary to complete their tasks for no extra pay. Her reservation team of five have a great reputation in the industry. She always reminds staff at weekly meetings that if anyone ever has any problems, they are welcome to knock on the door of her office and she will assist them. Recently, there have been a few staff absences (sickies) and Maria has heard through the grapevine that two of her staff have been applying for other jobs.
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