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Book/movie review
22/08/2022
Case study 1 You overhear the following argument between two employees from different cultural backgrounds. Employee 1: We cant work with you anymore. You never listen to anything we say. We might as well be talking to myself. Employee 2: I was listening. I just cant understand you. Maybe if you talked slower… Employee 1: I shouldnt have to change the way I speak. Just pay more attention. Describe the action you would take. Firstly I would talk to both employees alone to get both side of the story of what happened. Case study 2 You overhear the following conflict between two casual waitresses. One is nineteen years old and the other is fifty-three Employee 1: Wouldnt it be quicker if we all worked together to get the job done? Employee 2: Id rather just have my own tasks allocated. Then I know what I need to do and can get on with it. Employee 1: Youll still know what to do. But instead of being stuck with one job we can all share the load and help each other out. Employee 2: I dont need help. Just tell me what Im supposed to be working on so I can get started. Employee 1: Youre not much of a team player. Youll get nowhere with that attitude. Employee 2: Youre the one with the attitude! Im not interested in carrying your load for you. Get on with your own tasks so I can do mine. Describe the action you would take Case study 3 A Japanese customer makes the following complaint about one of your waiting staff. Customer: We do not want that waiter coming to our table again. My wife is extremely upset and offended by his behaviour. All she did was ask him to explain some of the menu items and he stared at her the whole time; right through his description of each item. I could not believe his rudeness. He didnt stop staring at her the whole time! Describe the action you would take.
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The writer is very fast, professional and responded to the review request fast also. Thank you.
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