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Book/movie review
22/08/2022
1
a) An organisation may use a multitude of different factors when they decide to locate its business in another country, region or community. Identify and explain 7 major factors that affects organisational location decisions
.
b) Choose a local organisation familiar to you and suggest a location strategy to assist locating to another region within New Zealand. Then choose a national organisation familiar to you and suggest a location strategy to assist locating to another country
2
a) Discuss the seven (7) layout strategies and use examples to aid you explanation.
b) Choose a local retail outlet or large convenience (takeaway) food outlet that you are familiar with. Identify the layout strategy of this store and compare and discuss against the five (5) layout strategies as cited in your course textbook.
3
a) What is quality? Since quality means different things to different people for different products and services, define and discuss what your interpretation of quality is by developing a list that includes most or all of Garvins eight dimensions of quality: Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, and Perceived Quality.
OR
b) To many people, high quality is synonymous with high price or high cost. Pick two functionally similar products that compete in very different markets and discuss the relative quality of each. One possible pairing is a Toyota Corolla and a Rolls Royce.
Required:
Answer
both
of the following questions.
4
The importance of
service recovery
cannot be overstated. Mistakes happen, but often its how a firm deals with those mistakes that can really make the difference with consumers. Discuss using examples of how a business can maintain (or enhance) quality service delivery
5
Using a Cause and Effect diagram for each of the scenarios below, investigate what the potential quality service problems would be for a:
– Dissatisfied online shopping custome
– Dissatisfied hospital patient
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