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Understand the importance of business processes in delivering outcomes based upon business goals and objectives. (LO1)
As the new operations manager at TripleS, you first focus on an evaluation of the interrelationships between the different processes and functions of the company as these different elements of the organisation are structured when you first take over. In doing this, you pay attention to the clash of cultures between the task oriented culture of the software designers and the much tighter approach of the chief executive on the main site.
a) Draw an organisation chart to illustrate the current structure of TripleS and explain how the companys culture is linked to its structure pointing out some of the advantages and disadvantages associated with the current type of structure. You should also carry out an evaluation of the interrelationships between the different functions and processes involved in the company. (LO1.1)
b) For the benefit of the senior management team, you now explain why it is necessary to link the companys processes (i.e. the way it carries out its work) to its aims and objectives and then you suggest and justify how this might be done in the case of TripleS. (LO1.2)
c) You should also provide an evaluation to show how this process will be of benefit and make suggestions for points at which quality systems can be incorporated. While you are doing this, you should keep in mind the fact is the very first time anybody at the company has considered quality problems. (LO1.3)
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