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A behavioral norm is defined as the things people do or the rules they observe and take for granted in the office environment.
Describe
1. Five (5) behavioral norms that you have either demonstrated or observed at your internship organisation (5 marks)
2. Explain why these norms are practised. (5 marks)
(1 mark = norm description, 1 mark = reason for norm being practised x 5)
Business Documentation
Question 3.
What version control system is in use at your internship organisation?
Using an example, explain the importance of using version controls when creating and amending documents.
If there isnt a version control system at your host company, what system would you recommend and what are the risks of not implementing one? (4 marks)
(2 marks = explanation of system, 2 marks = example or 2 = marks recommended system, 2 marks = risks of not implementing one)
Workplace Health & Safety
Question 4.
A workplace hazard is anything that has the potential to cause harm to a person. Hazards can include objects in the workplace, such as machinery or dangerous chemicals.
Other hazards relate to the way work is done. For e.g. issues associated with screen-based work, manual handling, excessive noise and fatigue caused by the pace of work or repetitive completion of tasks, etc.
A risk arises when it’s possible that a hazard will actually cause harm. The level of risk will depend on factors such as how often the job is done, the number of workers involved and how serious any injuries that result could be.
Question:
1. Identify a potential hazard in your internship organisation.
Then explain how your internship organisation assesses risk by explaining:
2. What tools are used to identify hazards?
3. What kind of risk assessment tool might be used to identify key factors contributing to risk, and the severity/likelihood of risk?
4. List the stakeholders and key personnel involved in risk assessment in the workplace (that is, who at your internship organisation assesses risk)?
5. How is risk assessment documented? (Provide an example, if possible) (16 marks)
(Identify hazard = 1 mark; how assesses risk = 1 mark; tools = max 3 marks, description of risk assessment tool = 2 marks; stakeholders = max 3 marks; how documented = max 3 marks, attempt at full sentences, minimal spelling and grammatical errors = max 3 marks)
Supervision
Question 5.
In a great internship, interns will have access to the on-going availability – preferably weekly of structured supervision provided by a primary supervisor that is trained to provide understandable directions & task-specific coaching.
Discuss in full sentences, using examples, this statement from the perspective of your own internship experiences. Include ideas on what interns can do to secure more leadership support and supervision in your answer.
(10 marks)
(Full sentences, minimal spelling and grammatical errors = up to 2 marks; description of own internship experience = up to 4 marks; for ideas on securing leadership support = up to 4 marks)
Reflection and Review
Question 6.
Performance appraisal is a process of regularly assessing an individual employees job performance and productivity in relation to certain pre-established criteria and organisational objectives. Appraisals recognise achievements, identify performance detractors and support career development.
For interns, structured and regular feedback is essential to aide learning and improvement.
Research and explain your host companies performance appraisal system. If they dont have one, research and explain how employees get feedback on their job performance? Describe what could you do to learn what others thought of your work performance, and how you could find out what areas need to be improved on?
(10 marks)
(Performance appraisal system explanation = 3 marks; employees feedback = 3 marks; ideas on getting feedback on own performance = 2 marks; full sentences, minimal spelling and grammatical errors = 2 marks)
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