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D. All of the above
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Question 10 of 40 |
2.5 Points |
Which of the following strategies will help organizations move beyond empowerment to enlistment?
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A. Set up a reward system. |
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B. Make it clear to all employees that their ownership is not just wanted and needed but that it is expected. |
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C. Make it clear to implement suggestions. |
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D. Empower employees for suggestions that are implemented. |
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Question 11 of 40 |
2.5 Points |
This step in the Change Facilitation Model is accomplished by conducting face-to-face meetings with employees who are going to have to carry out the practical, day-to-day implementation of the change initiative.
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A. Develop a compelling change picture. |
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B. Design the change implementation plan. |
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C. Communicate the change picture to all stakeholders. |
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D. Conduct a roadblock analysis |
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Question 12 of 40 |
2.5 Points |
Employee empowerment is:
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A. employee involvement in decision making. |
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B. power of the employee to make suggestions that will be reviewed by management. |
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C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not. |
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D. power of the employee to make a decision without management involvement. |
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Question 13 of 40 |
2.5 Points |
The __________ is made compelling by writing it from the perspective of the stakeholders it will be communicated to.
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A. process plan |
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B. mission statement |
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C. corporate vision |
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D. change picture |
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Question 14 of 40 |
2.5 Points |
The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.
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A. a quality organization |
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B. empowerment |
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C. reengineering |
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D. workforce readiness |
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Question 14 of 40 |
2.5 Points |
The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.
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A. a quality organization |
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B. empowerment |
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C. reengineering |
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D. workforce readiness |
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Question 16 of 40 |
2.5 Points |
The key to motivating people lies in the ability to relate their personal needs to the organization’s:
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A. mission. |
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B. vision. |
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C. initiatives. |
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D. goals. |
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Question 17 of 40 |
2.5 Points |
One of the main reasons why people in organizations resist change is fear of:
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A. failure. |
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B. competition. |
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C. the unknown. |
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D. multitasking |
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Question 18 of 40 |
2.5 Points |
Leadership skills are:
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A. inherited. |
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B. learned. |
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C. Both A and B |
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D. None of the above |
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Question 19 of 40 |
2.5 Points |
__________ leadership is also known as nondirective leadership.
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A. Democratic |
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B. Participative |
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C. Situational |
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D. Autocratic |
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Question 20 of 40 |
2.5 Points |
A __________ is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.
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A. nominal group |
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B. quality circle |
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C. integrated team |
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D. core |
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Question 21 of 40 |
2.5 Points |
A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
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A. coalition building. |
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B. lobbying. |
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C. electioneering. |
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D. spreading of rumors and gossip. |
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Question 22 of 40 |
2.5 Points |
Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?
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A. Environmental improvement team |
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B. Departmental improvement team |
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C. Process improvement team |
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D. Task force |
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Question 22 of 40 |
2.5 Points |
Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?
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A. Environmental improvement team |
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B. Departmental improvement team |
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C. Process improvement team |
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D. Task force |
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Question 24 of 40 |
2.5 Points |
Which of the following is a strategy of e-learning?
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A. E-learning must have a statement of purpose. |
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B. E-learning works best when there are learning coaches and mentors provided. |
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C. E-learning requires close supervision and feedback. |
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D. Build in quality to enhance the e-learning experience. |
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Question 25 of 40 |
2.5 Points |
Productive conflict is stimulated using methods such as:
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A. providing immediate feedback. |
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B. making sure team objectives support the strategic directions of the organization. |
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C. requiring employees to identify the downside when making suggestions. |
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D. instilling a focus on continuous improvement. |
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Question 26 of 40 |
2.5 Points |
__________ factors are a form of nonverbal communication that include tone, volume, and rate of speech.
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A. Talking |
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B. Listening |
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C. Body |
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D. Voice |
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Question 27 of 40 |
2.5 Points |
Verbal communication is least effective when:
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A. reprimanding an employee for poor performance. |
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B. promoting a safety campaign. |
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C. commending an employee for doing a good job. |
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D. attempting to resolve conflict between or among employees. |
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Question 28 of 40 |
2.5 Points |
Which of the following strategies counter the negative influences of advisor and followers?
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A. Personal identity of members |
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B. Looking for disagreement among advisors |
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C. Relationships among team members |
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D. Follower’s identity within the organization |
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Question 29 of 40 |
2.5 Points |
Team-building activities should be planned around:
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A. the implementation of total quality. |
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B. the results of the needs assessment. |
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C. team goals. |
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D. composite data. |
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Question 30 of 40 |
2.5 Points |
Bringing together people who have a common cause or goal is a strategy of internal politicians known as:
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A. electioneering. |
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B. lobbying. |
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C. rumor mongering. |
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D. coalition building. |
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Question 31 of 40 |
2.5 Points |
When putting together a team, the first step is to:
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A. determine the team’s purpose. |
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B. create the team’s charter. |
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C. identify all potential team members. |
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D. focus on team processes |
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Question 32 of 40 |
2.5 Points |
Topics that are widely addressed in ethics training programs are:
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A. drug and alcohol abuse. |
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B. employee theft and sexual harassment. |
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C. inaccuracy of books and records. |
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D. All of the above |
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Question 33 of 40 |
2.5 Points |
The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and:
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A. quality of organization. |
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B. changing demographics. |
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C. change in productivity. |
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D. corporate image |
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Question 34 of 40 |
2.5 Points |
Which of the following character traits promote successful teamwork?
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A. Honesty |
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B. Controlling |
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C. Impatience |
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D. Need to be in-charge (bossy) |
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Question 35 of 40 |
2.5 Points |
Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:
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A. be positive, be prepared, be realistic, and don’t be completely negative. |
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B. be positive, be prepared, be realistic, be accurate. |
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C. be direct, be prepared, be realistic, be accurate. |
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D. don’t be completely negative, be positive, be brief, and be understanding. |
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Question 36 of 40 |
2.5 Points |
A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
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A. coalition building. |
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B. lobbying. |
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C. electioneering. |
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D. the power play. |
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Question 37 of 40 |
2.5 Points |
__________ communication is communication among groups.
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A. One-on-one level |
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B. Team-level |
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C. Company-level |
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D. Community-led |
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Question 38 of 40 |
2.5 Points |
Effective leadership by definition requires effective:
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A. teamwork. |
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B. management. |
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C. communication. |
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D. facilitation |
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Question 39 of 40 |
2.5 Points |
The effective team-building process includes all but which one of the following?
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A. Plan. |
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B. Design. |
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C. Assess. |
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D. Execute. |
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Question 40 of 40 |
2.5 Points |
Controlling internal politics begins with the organization’s:
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A. mission. |
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B. vision. |
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C. strategic plan. |
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D. human resources |
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