Unit 4: the customer service plan

In your Reading, Discussion and Learning Activities, you looked at the customer service plan and all that is involved in creating the plan. You discussed and practiced with a preliminary SWOT Analysis to determine what issues must be addressed to keep the company on track and competitive in the environment in which it exists.

You will now analyze an existing preliminary customer service plan outline for a toy company. Based on the mission, vision and values statements of PlaySmart toys and the company SWOT results provided, complete the customer service plan. Make sure you have reviewed the Reading and the customer service plan in the Learning Activities before you start the Assignment. To access the database journal article for your required citation (see checklist items below) please access the KU Online Library located in the home area of the course.

PlaySMART Toys: Customer Service Plan to date

Mission: To make toys that kids of all ages love.

Vision: To make all PlaySMART toys environmentally friendly by 2025.

Values: We value safety, health, and the planet.

Checklist: Analyze a Customer Service Plan

  • First read through and analyze the company’s existing mission, vision, and values statements as provided below.
  • Then revise the SMART goals and describe these goal improvements for this preliminary customer service plan.
  • Using the graphic provided, show the process and briefly describe each of the process steps the customer service department will use to achieve the SMART goals (UseTool Belt Tabs 1, 3 and 5).
  • Analyze and complete the target customer section of the plan specifying also how you will obtain the data you need to learn more about the customer.
  • Complete the value proposition (tool #6) and customer interface (including website) sections.
  • Use a minimum of one KU Online Library database journal article to support your plan and provide a short APA citation and accompanying reference on a separate reference page.

Additionally:

Complete the provided customer service plan using a minimum of 2 pages (500 words) with an additional title and references page. Format your sections so that there are a minimum of two paragraphs for each section (i.e. where explanation is needed) consisting of at least 3-4 sentences in each paragraph. Make sure your responses are logical and provide all necessary information addressing all of the checklist items including the minimum of one short journal article citation.

Submit your completed APA formatted and citation styled Assignment document to the Unit 4 Dropbox.

Disclaimer: This exercise may include actual companies and brand names solely for instructional purposes; this exercise is not associated with any such actual company or brand name. All trademarks remain the property of their respective owners.

 







Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Order your essay today and save 10% with the coupon code: best10