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Explain cost-benefit analysis and provide examples.
Describe creativity theories and concepts
Describe innovation theories and concepts.
List 6 organisational learning principles.
Identify and explain quality management theories
Identify and explain continuous improvement theories. What is risk management?
Describe the steps you would take when evaluating a risk management action plan.
8.Continuous improvement and sustainability are essential to successfully doing business in the modern business climate.
Identify four strategies to encourage and promote continuous improvement in an organisation.
Case Study:As part of this assessment you are required to access the simulated business Bayside Call Centre and assume you are a member of staff. For the purpose of this Case Study your Trainer will act as the CEO of Bayside Call Centre. You can access the CEO to clarify any of the tasks or undertake any consultation as required in the Case Study. The Department of Innovation, Industry, Science and Researchof the AustralianGovernment has recently developed a Business Fund to support innovation in small to medium sized businesses. As this is an opportunity for the organisation to receive a grant for innovation, the CEO has asked all members of staff to generate ideas or concepts that offer the possibility of benefiting the organisation.To meet the criteriaof the funding offer the idea is required to support sustainable practices and take maximum advantage of new opportunities that are emerging in the global economy.The idea could:Demonstrate potential to deliver a net economic benefitLead to increases in productivityCreate jobs or transition staff to skilled rolesSupport the growth of the organisation through increased supply chain engagementImprove the services deliveredThe CEO believes that Bayside Call Centre will have a higher chance if all staff are involved in generating ideas and has set up a competition to encourage the generation of ideas. All staff are required to submit 2 ideas each and the Board of Directors will then review the ideas and create a shortlist that will then be investigated further through a range of processes including a presentation / consultation to other staff members. The 2 most innovative ideas at the completion of this investigation will be submitted as part of the application for funding and the staff member will be awarded a prize.You can access information about Bayside Call Centre via the Organisational Portfolio. Relevant documents may include:Business overviewRelevant policies and proceduresPosition DescriptionsPart AAs a staff member of Bayside CallCentre,you are required to generate two ideas/ concepts that will benefit the business. Document the new ideas in detail.Part BThe Board of Directors have reviewed all ideas and have included your 2 ideas in the shortlisted possibilities. The CEO has asked that youschedule a meetingwith fellow staff to generate and refine the new ideas. Outline the steps you will take to ensure the idea or concept exhibits creative thinking and benefits the organisation. The steps you should consider:Communication strategies and strategies,you have used to monitor and evaluate performance and service delivery systemsThe assessment toolsto use and what advice will be sought from experts particularly in relation to new technologies and electronic commerce opportunities.1.Document the strategies used to monitor and evaluate performance and service delivery systems. Also list the assessmenttools used and the advice sought from experts relating to new technologies and electronic commerce opportunities.2.Schedule a meeting with fellow staff members. Discuss and refine the new ideas that will benefit the business. A small group of 3 -5 students will play the role of your staff members. Your trainer will observe your ability to model high standards of management performance and behaviour and make informed decisions in a collaborative mannerYou will be assessed on your ability to demonstrate thefollowing skills as you undertake the task:Facilitate individuals and teams active participation in decision making processes
Analyse the risks of the options suggestedList the resources/ technology required to implement the option decided upon and the time frame you will implement
Use appropriate interpersonal skills
Model the standards of the organisationBuild trust, confidence and respect of the teamThe trainer will complete an observation checklist and it will form part of the evidence gathered for this unit.
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