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Choose to focus on one of the methods (conflict management, negotiation, mediation or arbitration). Critically review a selection of the literature on your chosen topic. (max 1000-1500 words).
See the assignment folder on some readings on how to write a literature review. You can also find good resources on writing a literature review at http://www.lc.unsw.edu.au/onlib/litrev.html Part 2 This part asks you construct a model to guide you in making decisions when confronting and managing situations that involve disagreement and/or disputes. The model/s will include references to the following –
approaches and tools available and/or suitable for use in the context/s being considered people who are best situated to use them – e.g. would you bring in a professional or would you choose to use the model without such assistance? circumstances most appropriate for its use cues or signs that a person using your model can look for, including e.g. physical, emotional and language cues that you might look for – 2/3 Intrapersonal cues your personal responses to disagreement/ conflict. For example – at the thought of conflict your stomach tightens, your forehead begins to sweat, your pulse rises, etc. To find these you may have to think quite deeply about past conflict situations. Interpersonal what will you expect to see in the other person in a face to face situation e.g. they may go red in the face, raise their voice, begin to repeat themselves etc. If it is a virtual context perhaps they use CAPITAL letters to shout at you, delay responses, deny responsibility, shifting the blame etc. Remember a good model will deal with all three aspects – Task, Process and Relationships
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