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Book/movie review
22/08/2022
Question 1
Operations management is applicable
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mostly to the service sector. |
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to services exclusively. |
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mostly to the manufacturing sector. |
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to manufacturing and service sectors. |
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to the manufacturing sector exclusively. |
Question 2
The responsibilities of the operations manager include
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planning, organizing, staffing, procuring, and reviewing. |
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forecasting, designing, planning, organizing, and controlling. |
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forecasting, designing, operating, procuring, and reviewing. |
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planning, organizing, staffing, leading, and controlling. |
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designing and operating. |
Question 3
Which of the following would not be an operations function in a fast-food restaurant?
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making hamburgers and fries |
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advertising and promotion |
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maintaining equipment |
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designing the layout of the facility |
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purchasing ingredients |
Question 4
Which of the following is not a typical service attribute?
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intangible product |
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easy to store |
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customer interaction is high |
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simultaneous production and consumption |
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difficult to resell |
Question 5
The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?
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25 boxes/hr |
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50 boxes/hr |
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5000 boxes/hr |
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none of the above |
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not enough data to determine productivity |
Question 6
Current trends in operations management include all of the following except
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just-in-time performance. |
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rapid product development. |
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mass customization. |
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empowered employees. |
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All of the above are current trends. |
Question 7
Which of the following is true about business strategies?
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An organization should stick with its strategy for the life of the business. |
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All firms within an industry will adopt the same strategy. |
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Well-defined missions make strategy development much easier. |
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Strategies are formulated independently of SWOT analysis. |
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Organizational strategies depend on operations strategies. |
Question 8
A firm can effectively use its operations function to yield competitive advantage via all of the following except
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customization of the product. |
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setting equipment utilization goals below the industry average. |
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speed of delivery. |
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constant innovation of new products. |
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maintain a variety of product options. |
Question 9
Which of the following is not an operations decision?
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maintenance |
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price |
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layout design |
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quality |
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inventory |
Question 10
Which of the international operations strategies uses the existing domestic model globally?
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international strategy |
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global strategy |
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transnational strategy |
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multidomestic strategy |
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none of the above |
Question 11
Which of the following statements is true about operations strategy?
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It should support the corporate strategy. |
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It should help achieve the operation’s mission. |
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It should be integrated with the other functional areas’ strategies. |
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It should promote competitive advantage. |
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All of the above are true. |
Question 12
Forecasts
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become more accurate with longer time horizons. |
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are rarely perfect. |
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are more accurate for individual items than for groups of items. |
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all of the above |
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none of the above |
Question 13
The forecasting model that pools the opinions of a group of experts or managers is known as the
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sales force composition model. |
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multiple regression. |
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jury of executive opinion model. |
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consumer market survey model. |
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management coefficients model. |
Question 14
A product’s life cycle is divided into four stages, which are
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introduction, growth, saturation, and maturity. |
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introduction, growth, stability, and decline. |
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introduction, maturity, saturation, and decline. |
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introduction, growth, maturity, and decline. |
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none of the above |
Question 15
Quality function deployment (QFD)
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determines what will satisfy the customer. |
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translates customer desires into the target design. |
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is used early in the design process. |
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is used to determine where to deploy quality efforts. |
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all of the above |
Question 16
The work order
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shows, in schematic form, how the product is assembled. |
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lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. |
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provides detailed instructions on how to perform a given task. |
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gives the instruction to make a given quantity of a particular item, usually to a given schedule. |
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is used to signal a change in work priorities. |
Question 17
According to the manufacturing-based definition of quality,
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quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. |
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quality depends on how well the product fits patterns of consumer preferences. |
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even though quality cannot be defined, you know what it is. |
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quality is the degree to which a specific product conforms to standards. |
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quality lies in the eyes of the beholder. |
Question 18
ISO 9000 seeks standardization in terms of
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products. |
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production procedures. |
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suppliers’ specifications. |
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procedures to manage quality. |
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all of the above |
Question 19
A successful TQM program incorporates all of the following except
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continuous improvement. |
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employment involvement. |
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benchmarking. |
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centralized decision-making authority. |
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none of the above, a successful TQM program incorporates all of the above |
Question 20
Based on his 14 Points, Deming is a strong proponent of
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inspection at the end of the production process. |
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an increase in numerical quotas to boost productivity. |
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looking for the cheapest supplier. |
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training and knowledge. |
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all of the above |
Question 21
A fishbone diagram is also known as a
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cause-and-effect diagram. |
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poka-yoke diagram. |
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Kaizen diagram. |
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Kanban diagram. |
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Taguchi diagram. |
Question 22
Three types of processes are
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goods, services, and hybrids. |
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manual, automated, and service. |
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process focus, repetitive focus, and product focus. |
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modular, continuous, and technological. |
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input, transformation, and output. |
Question 23
The use of information technology to monitor and control a physical process is known as
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process control. |
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computer-aided design. |
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information numeric control. |
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numeric control. |
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none of the above |
Question 24
An approach to location analysis that includes both qualitative and quantitative considerations is
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locational cost-volume. |
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factor rating. |
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transportation model. |
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assignment method. |
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make or buy analysis. |
Question 25
Breakeven is the number of units at which
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total revenue equals price times quantity. |
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total revenue equals total variable cost. |
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total revenue equals total fixed cost. |
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total profit equals total cost. |
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total revenue equals total cost. |
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