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CASE STUDY Homeland Security
Information Network
2011
HSIN IN USE
SINCE 2011
Homeland Security Information Network (HSIN) www.dhs.gov/hsin
Since 2011, HSIN has
been used for planning,
operational support and
situational awareness
reporting at this week-
long event to ensure the
safety of more than half a
million attendees despite
high temperatures, elevated
structures, water hazards
and unguarded access.
Organizations
Scottsdale, AZ Police &
Fire Departments
Phoenix, AZ Police &
Fire Departments
Chandler, AZ Police Department
Tempe, AZ Police Department
Mesa, AZ Police Department
Maricopa County, AZ
Sheriff’s Office
FBI – Phoenix Office
Arizona Department of
Public Safety
East Valley Gang & Criminal
Information Fusion Center
Arizona Counter Terrorism
Information Center
91st Civil Support Team (AZ)
National Weather Service
Mayo, Healthcare provider
PMT, Ambulance provider
ProEM (on-site contracted
private security firm)
Sectors
Law Enforcement, Intelligence,
Emergency Services and
Emergency Management
Homeland Security
Information Network
CASE STUDY
For more information, contact the HSIN Outreach Team at [email protected]
or visit our website at www.dhs.gov/hsin.
Version 2.0 | Revised: October 7, 2016
Since HSIN began supporting the Waste Management®
Phoenix Open in 2011, the HSIN Program has played an
integral part of event security for Scottsdale public safety
professionals and key strategic partners with secure
information sharing. HSIN plays a vital role in the delivery of
safety and security services to nearly 600,000 fans, touring
pros and tournament staff. As the largest attended and the
fourth oldest Professional Golfers Association tournament,
the Waste Management® Phoenix Open presents a unique set
of challenges to public safety officials. In terms of attendance
capacity, the 16th hole alone rivals many professional
and collegiate basketball arenas accommodating nearly
20,000 people.
Useful, Real-world Information
Scottsdale public safety professionals use HSIN to track
emergency service calls. Geographical information system
(GIS) mapping highlights response “hotspots,” including areas
where large numbers of people are congregating or greater
numbers of incidents are occurring. Mapping of all service
calls improves situational awareness and enables swift action
by public safety officials resulting in decreased response
times. Tactical information such as weather, traffic patterns,
safety and incident information and medical response
requests are posted to HSIN and updated in real time.
Incident action plans, the previous day’s incidents, layouts of
each day’s events, personnel schedules, contact information
and known threats are also shared through HSIN giving key
decision makers the useful information they need to make
strategic decisions.“Police officers and firefighters can access
critical event information from remote security, traffic and
medical posts across the tournament venue. HSIN puts the
power of information at their fingertips,” said Lieutenant
Jeffery Trillo of the Scottsdale Police Department.
Top-Notch Support
Mission Advocate (MA) support of the Waste Management®
Phoenix Open begins months prior with preplanning and
site design. About a month out, MAs train key users in
the Scottsdale area, providing hands-on experience and
point-by-point instructions. During the event, MAs provide
troubleshooting and practical tips acquired from their proven
successes in the field. They are able to make enhancements
to help users get the most out of their HSIN experience.
“Scottsdale has benefited greatly from experiences brought
in from MAs on how we can improve our use of the HSIN
tool,” said Lieutenant Jeffery Trillo of the Scottsdale Police
Department. “Keep it coming!”
“The grand benefit of HSIN over
the years has been the clear and
straightforward presentation
of critical event information
that is readily accessible to any
public safety stakeholder with
Internet access.”
Lieutenant Jeffrey Trillo
Scottsdale Police Department
HSIN: AN EFFECTIVE TOOL FOR ACTIONABLE INTELLIGENCE
AND IMPROVED SITUATIONAL AWARENESS
Operational Impact
• Cross-Jurisdictional Communications
Gave access to a single, secure information sharing
platform for all partner agencies and enabled
collaboration among the many federal, state and local
partners involved
• Simplified Incident Response
Provided easy tracking of emergency service calls and
clear operational direction as incidents occurred
• Live Mapping
Geospatial mapping of all service calls improved
situational awareness and supported decreased
response times
• Ongoing Training and Support
HSIN Mission Advocates provided support several
months prior to and during the event by training key
users and offering best practice solutions
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