Read the mini case study “customer service at datatronics” on pages
Read the Mini Case Study “Customer Service at Datatronics” on pages 236-239 in the textbook and develop an understanding of the role IT plays with customer service initiatives. Matt Rubenzahl voices his concerns to his boss, Joel McGivern. Joel gives Matt the assignment to find better ways to improve their customer service through product education and meeting customer needs. The ideas need to be […]
