Coms 560 discussion board week / module 6: the language of conflict
OverviewMain Idea: What we say and how we say it are integral to managing conflict and crisis communication. There is no substitute for a well-spoken word in a difficult situation. However, what we say and how we say it are always situated in a grander conversation. Sometimes this is conversation takes on intercultural dimensions, other times it is organizational or system oriented. More often than […]
