assuming the role of guest experience manager prepare the lsquoservice
Assuming the role of Guest Experience Manager, prepare the Service Quality Analysis and Improvement Strategies report requested by the executive board. In your report, (1) evaluate key hotel service quality dimensions demonstrated at BBH, (2) analyse existing service management strategies, and (3) recommend modified or new service management strategies to improve the customer experience. Ensure each task component is well linked to the case study. […]