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The following are the four metrics selected from those who submitted their top four selections:
Quality Outcome: Central Line-associated Blood Stream Infections per 1,000 Catheter Days in Adult ICU Patients
Patient Satisfaction: Communication with Nurses
Expenses as % of Total Operating Revenue: Total Labor Expense as % of Net Operating Revenue
Profitability: Net Profit (Loss) per Adjusted Discharge
For Each Metric Complete the Following
Consider the selection of metrics for this scorecard. Do you think this scorecard will provide managers and administrators with a balanced view of the organization’s performance? Explain why or why not. Suggest adding and/or deleting any metrics and provide a rationale for doing so.
RESOURCES:
Readings
This chapter explains management strategies for purchasing and discusses optimal layout and design of health care facilities.
Although it overlaps to some extent with the Langabeer chapters, this chapter goes into greater detail on just-in-time vs. other methods of inventory management and on the application of the economic order quantity (EOQ) model.
Websites
The principles of effective scorecard metrics are discussed at these websites. Consider these as you begin the Team Application on balanced scorecards this week.
Optional Resources
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