Case study #4 | Human Resource Management homework help

Read the case study “National Products” at the end of Chapter 6 and answer the questions at the end of the reading.

 

 

 National Products
 Susan Thomas is the vice president for human resources at National Products, a manufac-
turing company with 500 employees. The company has an opening for a general manager in one
of its product divisions, and the president asked Susan to review the backgrounds of three depart-
ment managers who are interested in being promoted to this position. She is expected either
to recommend one of the three internal candidates or to begin recruitment of external candi-
dates. The internal candidates are Charley Adams, Bill Stuart, and Ray Johnson. The following
information about each candidate was obtained from performance records, interviews with the
candidates, and discussions with the boss of each candidate.
 Charley Adams
 Charley Adams has been a production manager for the past eight years. He is an easy-
going person who loves to swap jokes and tell stories. Charley stresses the importance of coop-
eration and teamwork. He is uncomfortable with conflict, and he tries to smooth it over quickly
or find an acceptable compromise.
 Before becoming a manager, Charley was always willing to take on extra assignments for
his boss and to provide helpful advice to less experienced coworkers in his department. Charley
is proud of his reputation as a “good team player” and a loyal “company man.” It is important to
Charley to be liked and appreciated by people in the organization.
 Charley comes from a cultural background emphasizing the importance of close family
ties. He holds frequent Sunday dinners at which the entire Adams clan gathers for an afternoon
of swimming, baseball, eating, and singing. On Saturdays, Charley likes to play golf with friends,
including some of the other managers in the company.
 Charley wants his department to have a good performance record, but he is reluctant to
jeopardize relations with subordinates by pushing them to improve their performance beyond
current levels, which he believes are adequate. When Charley gives out performance bonuses to
subordinates, he usually tries to give something to everyone.

 Bill Stuart
 Bill Stuart has been the manager of an engineering department for three years. He was
promoted to that position because he was the best design engineer in the company and was ambi-
tious to further his career by going into management. At the time, Bill had little understanding of
what the job would be like, but he saw it as both an opportunity and a challenge.
 Bill grew up as somewhat of a loner. He still feels awkward around people he doesn’t know
well, and he dislikes social functions such as cocktail parties and company picnics. As a design
engineer, Bill preferred assignments where he could work alone rather than team projects. He
is impatient with bureaucratic authority figures and he is critical of corporate policies that he
regards as too restrictive. Bill gets along well with his present boss, because he is left alone to run
his engineering group in his own way.
 Bill likes challenging assignments, and he tries to save the most difficult and interesting
design projects for himself. Although Bill usually performs these tasks effectively, his preoccupa-
tion with them sometimes takes time away from some of his managerial responsibilities, such as
developing and mentoring subordinates.
 Ray Johnson
 Ray Johnson has been a corporate marketing manager for five years. He grew up in a poor
ethnic neighborhood where he learned to be tough in order to survive. He has worked hard to
get where he is, but for Ray, good performance has been a way to get ahead rather than something
he enjoys for its own sake.
 Ray lives in a large house with a big swimming pool in the best part of town, and he likes
to throw big parties at his home. He wears expensive clothes, drives a luxury car, and he belongs
to the best country club. Ray is married, but fancies himself as quite a playboy and has had many
affairs, including some with female employees.

 Ray views the organization as a political jungle, and he is quick to defend himself against
any threats to his reputation, authority, or position. He tries to undermine or discredit anybody
who criticizes or opposes him. He keeps a tight control over the operations of his department,
and he insists that subordinates check with him before taking any action that is not routine.
 Copyright © 1978 by Gary Yukl
 Questions
 1.  What are the dominate motives for each candidate?
 2.  What are the implications of these traits for the success of each candidate if selected for the
general manager position?
 3.  Should Susan recommend one of these candidates for the position, or look for external
candidates?







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