Case Study:  Diagnosis, Intervention and Evaluation (see attached file for the whole case study)

Purpose:

·  To examine and understand Organizational development diagnosis, intervention, and evaluation, including data collection methods, key organizational and individual change problems, issues, challenges, opportunities, and interpersonal, structural, technological, and behavioral approaches and strategies.

Read and follow all the Instructions carefully. Keep in mind the paper must clearly demonstrate your ability to apply what you have learned about OD diagnostics and intervention and evaluation. Demonstrate critical thinking, as described under higher thinking levels in Bloom’s Taxonomy (search via Google).  Strive to be original along with applying data, information, and ideas from the required reading and outside research. Use American Psychological Association (APA) format for in-text citations and the bibliography.

Instructions

1)  Review the assignment purpose above and the Research and Writing Grading Rubric at the end of these instructions and under Course Content before proceeding.

2)  Read carefully the Case Study (see attaches file), Leading Change at Saint Theresa Hospital.

3)  Review the meaning and purpose of OD intervention and the evaluation  process to underscore understanding. 

4)  Identify three key issues/problems and challenges—including causes—facing Saint Theresa Hospital.  Analyze and assess the case following the steps outlined in the diagnostic process below.

Three-step Diagnostic Process:

1.  Identify at least two data collection tools/methods you would use to best gather information necessary to analyze the case. These can be interviews, surveys, focus groups, quantitative data, direct observation, and so forth. What are the advantages and potential disadvantages of each type of information-gathering method used in this particular case?

2.  Based on the diagnostic tools/methods you selected, what key OD findings—that is, issues, problems, challenges, and opportunities and—do you see that need to be addressed? You must identify at least three key findings.

3.  Next, group each issue, challenge, opportunity, and problem according to the most appropriate diagnostic model (e.g., research OD systems approach, Four Frames Model, Six-Box Diagnostic Model, differentiation-and-integration, sociotechnical-systems, force-field analysis).  Outside research on diagnostic models will be particularly important to supplement and fill in required reading gaps. 

 5)  Identify specific, appropriate interventions and evaluation approaches for each of the issues/problems you have identified in the Case Study,Leading Change at Saint Theresa Hospital.  You are expected to go beyond what is presented in the required readings by researching outside sources for information about the intervention strategies and evaluation processes you select. Be specific about the

a.  target and content of the intervention (i.e., problem to be addressed)

b.  challenges you will face implementing the intervention

c.  method of evaluation in each intervention, including the performance criteria you will use to do the evaluation (i.e., what you would specifically measure); for example, turnover rates, job knowledge tests, absenteeism, production standards, or customer complaints.

6)   Integrate and present in bold font at least eight OD concepts, methods, strategies, or practices in your analysis.  Demonstrate through context and/or endnotes your understanding of the terms’ definition.

7)  Seek and draw from data, information, and ideas from at least four required course readings and at least four credible, authoritative, relevant outside for a total of at least eight references. Your references should show a mix of scholarly and applied/practical sources and including classic writings. Cite the required readings and outside research sources within the paper’s body using APA in-text formatting. Include a bibliography with complete source information at the end of the paper.  You are expected to paraphrase, using quotes only when the source’s verbatim statements uniquely enhance meaning and understanding. Deductions will be taken when quotes are overused and found to be unnecessary.

See examples below, and in Formatting and Citation Samples under Course Content:

In-text citation:

(Casey, 2002, p.50).

Reference citation:

Casey, C. (2002). Critical Analysis of Organizations: Theory, practice, revitalization. London: Sage.

8)  Determine what significant learning and understanding you gained from your research and analysis.  Identify and evaluate at least three value-add take-aways you learned from your organization change analysis, and how you envision applying them to your job or career.

9)  Use the headings and subheadings.  Expository content is expected to follow each heading and subheading. Copy and paste the relevant parts, adding other headings as your findings, ideas, and assertions dictate.  Use examples and cite support sources as outlined above.  Review instructions above to ensure all requirements for each section are met.

 I.  Title page [your name, the course name, assignment, the name of the case study, the date, and instructor’s name]

 II.  Brief description of OD Diagnosis and Intervention and evaluation

III. Data Collection Methods

Method 1

·  Advantages

·  Potential disadvantages

Method 2

·  Advantages

·  Potential disadvantages

Method 3 [optional but encouraged for outstanding papers]

·  Advantages

·  Potential disadvantages

 IV.  Key OD findings [problems, challenges, opportunities, and issues]

Finding 1

Finding 2

Finding 3

Finding 4 [optional but encouraged for outstanding papers]

V.  OD Diagnostic Models

Model 1:  [name, brief description]

·  finding(s) for which strategy is appropriate and why]

Model 2:  [name, brief description]

·  [finding(s) for which strategy is appropriate and why]

Model 3:  [name, brief description]

·  [finding(s) for which strategy is appropriate and why]

VI.  Appropriate Interventions

Intervention 1

·  Problem [to be addressed]

·  Expected implementation challenges

·  Intervention evaluation method

Intervention 2

·  Problem [to be addressed]

·  Expected implementation challenges

·  Intervention evaluation method

Intervention 3  

·  Problem [to be addressed]

·  Expected implementation challenges

·  Intervention evaluation method

  VII.  Significant learning

 VIII.  Bibliography

10)  Use Microsoft Word for your text documents.  Use the following title:  _[your last name]_Case Study Analysis_465.  Try to be concise and keep your paper at four to five pages in length (plus cover page and bibliography), but rest assured that substance is more important than length.  Again, APA reference format is required.

 11) Submit the paperas an attachment in your Assignment Folder by the due date.