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Petrie’s Electronics needs to improve its marketing and customer retention by increasing customer loyalty. The marketing department is in need of a Customer Relationship Management (CRM) system. Upper management has selected No Customer Escapes as the top Information Technology project this year.
| Category | Points |
|---|---|
| Petrie’s Electronics Case, Chapter 10, Questions 1–5 | 25 |
| Project Closeout Report | 15 |
| Systems Implementation and Operation SDLC Phase 4 Package | 40 |
Answer the questions to the case study below completely.
| Petrie’s Electronics Case Questions Solutions (Chapter 10) | Points |
|---|---|
| 1. Why don’t information systems projects work out as planned? What causes the differences between the plan and reality? | 5 |
| 2. Why is it important to document change requests? What happens if a development team doesn’t? | 5 |
| 3. When a project is late, do you think that adding more people to do the work helps or not? Justify your answer. | 5 |
| 4. What is the role of a pilot project in information systems analysis? Why do you think the Petrie’s team decided to do a pilot project before rolling out the customer loyalty system for everyone? | 5 |
| 5. Information systems development projects are said to fail if they are late, go over budget, or do not contain all of the functionality they were designed to have. Is the customer loyalty program a failure? Justify your answer. If not, how can failure be prevented? Is it important to avert failure? Why or why not? | 5 |
| Total | 25 |
| Petrie’s Electronics Project Closeout Report: Here are some suggested topics to cover – you can add more! |
Points |
|---|---|
| Include an introduction | 1 |
| Describe Final System Acceptance Criteria | 2 |
| Resources: Were the right personnel assigned to the project? | 2 |
| What are some maintenance challenges you see for the CRM system? How can we reduce the cost for the six types of maintenance mentioned in Chapter 10? | 2 |
| What preventive maintenance tasks need to be scheduled? What other types of maintenance will be needed? How can we measure the effectiveness of maintenance? | 2 |
| Describe the process you recommend for controlling maintenance requests and configuration management. | 2 |
| Describe the most important lessons learned. | 2 |
| Include a Conclusion and Reference Page following APA formatting. | 2 |
| System Implementation and Operation SDLC Phase 4 Package | 15 |
QUESTIONS::
Week 6 – petries eletrocnics cases chpter 10
1. Why don’t information systems projects work out as planned? What causes the differences between the plan and reality?
2. Why is it important to document change requests? What happens if a development team doesn’t?
3. When a project is late, do you think that adding more people to do the work helps or not? Justify your answer.
4. What is the role of a pilot project in information systems analysis? Why do you think the Petrie’s team decided to do a pilot project before rolling out the customer loyalty system for everyone?
5. nformation systems development projects are said to fail if they are late, go over budget, or do not contain all of the functionality they were designed to have. Is the customer loyalty program a failure? Justify your answer. If not, how can failure be prevented? Is it important to avert failure? Why or why not?
Week 6 problems and excercises
1. Consider the reasons implementations fail. For at least three of these reasons, explain why this happens, if there is one (or more) type of implementation likely to minimize the occurrence, and if there is one (or more) type of installation more likely to induce failure for this reason
2. Two members of your project development team are disagreeing about the relative importance of training and documentation. Sam strongly believes that training is far more important because it will ensure the successful implementation of the information system and that the early usage is a positive experience. Pat encounters that the user documentation is far more important because its impact can help not only the current users, but also future users. Which do you think is right, and why?
3. Due to advances in technology and widespread computer literacy, many organizations use e-learning extensively to train employees. If you were managing a system implementation and had to train on a limited budget, you may find yourself choosing between e-learning or conducting face to face training with a subset of users who would then train their departments (called train the trainers). Which would you choose and why?
4. . Is it good or bad for corporations to rely on vendors for computing support? List arguments both for and against reliance on vendors as part of your answer.
The writer is very fast, professional and responded to the review request fast also. Thank you.
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