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Good evening Dr. Lockhart and fellow classmates,
Through studies it has been shown the best way to improve patient’s experience at a health care organization, is to make sure staff are engaged and satisfied with their work experience.
One effective way of meeting the needs of employees with the goal of ultimately satisfying patients is “ by viewing employees as internal customers”(Forum Group 2009).
With internal customers it is ideal to keep them encourage, so the will continue to show up and show out ( preform well)
Quality leadership creates a more structured environment which assist with engaged employees leading to better patient care.
The management team plays an important role in the level of care provided even when their not directly involved.
Also managers will make sure their employees have the necessary resources and training to preform their job well.
Leaders who are open to trying new processes for improvement and removing things that are more of an expense than investments will continue to grow.
Another way to engage employees is with the companies recognition programs, for example nurse appreciation week. In my previous company Nurse Appreciation week was a big deal.
Leadership went above and beyond for the nurses by providing treats ( snacks), raffles through out the week and on the last day they were celebrated with a luncheon.
This level or any level as long as it is a start of recognition can boost morale and increase a patient’s experience.
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