1

 

Low-context cultures primarily rely on ________ in communicating with others.

 

 

situational cues

 

 

formal titles

 

 

spoken and written words

 

 

status differences

 

2

 

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?

 

 

Women tend to hold onto emotions longer than men.

 

 

Men display positive emotions more frequently than women.

 

 

Women express anger more frequently than men.

 

 

Men experience emotions more intensely than women.

 

3

 

The best leadership theories to describe and explain effective leadership in teams with interactive members are 

 

 

group theories

 

 

multi-level theories

 

 

integrated theories

 

 

dyadic theories

 

4

 

Organizational momentum ________________

 

 

can benefit or inhibit an organization

 

 

is always an advantage in seeking organizational change

 

 

is not promoted by stability within the organization

 

 

increases with the implementation of new programs

 

5

 

Pragmatic leaders

 

 

articulate a vision of confidence

 

 

have expertise and commitment

 

 

appeal to shared values

 

 

appeal to emotions

 

6

 

________ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests.

 

 

Legitimate political behavior

 

 

Sabotage

 

 

Illegitimate political behavior

 

 

Politicking

 

7

 

________ refers to an individual’s belief that he or she is capable of performing a task.

 

 

Self-efficacy

 

 

Affect intensity

 

 

Emotional contagion

 

 

Self-determination

 

8

 

Determining if a strategy will be effective within its respective business environment and still be competitive could be determined by completing a(n) ________ test.

 

 

advantage

 

 

consistency

 

 

consonance

 

 

feasibility

 

9

 

During an annual review, Michel Godfrey made the following assertion: “When I look at myself and my performance, I see that what I have achieved is outstanding and something no one in the organization has the capacity to undertake. Surprisingly, it has not won me the admiration of my colleagues like it should have. I also believe that I do not just deserve a raise, but need one, since without me, let’s face it, the place would simply fall apart.” Which of the following personality traits best describes Michel’s personality?

 

 

Monasticism

 

 

Minimalism

 

 

Stoicism

 

 

Narcissism

 

10

 

Which of the following is the first step in the negotiation process?

 

 

Bargaining and problem solving

 

 

Definition of ground rules

 

 

Clarification and justification

 

 

Preparation and planning

 

11

 

A leadership theory that describes leadership functions applicable to some situations but not others is called

 

 

universal

 

 

prescriptive

 

 

contingency

 

 

descriptive

 

12

 

According to the job characteristics model, autonomy is defined as the degree to which 

 

 

a job requires completion of a whole and identifiable piece of work

 

 

a job generates direct and clear information about performance

 

 

a job has an impact on the lives or work of other people

 

 

a job provides the worker freedom, independence, and discretion

 

13

 

Which of the following actions best represents Kelly’s high job involvement?

 

 

Kelly always complains about her work to her colleagues.

 

 

Kelly wants to continue working for the organization because many of her college friends are working there.

 

 

Kelly shares the organization’s vision of supporting renewable energy.

 

 

Kelly actively takes part in team activities and proactively takes up additional job responsibilities.

 

14

 

Which of the following dimensions of the Big Five Model indicates a person’s ability to withstand stress?

 

 

Emotional stability

 

 

Extroversion

 

 

Openness to experience

 

 

Agreeableness

 

15

 

Job dissatisfaction and antagonistic relationships with coworkers predict a variety of behaviors organizations find undesirable, including unionization attempts, substance abuse, undue socializing, and tardiness. These behaviors are indicators of a broader syndrome called 

 

 

rotten apple syndrome

 

 

cognitive dissonance

 

 

positivity offset

 

 

employee withdrawal

 

16

 

Which of the following statements is true regarding a matrix structure?

 

 

It reduces ambiguity about who reports to whom.

 

 

It cannot achieve economies of scale.

 

 

It breaks the unity-of-command concept.

 

 

It avoids duplication of activities.

 

17

 

Adoration of a charismatic leader by followers can lead to 

 

 

a competitive work environment

 

 

limiting suggestions of fixes and improvements

 

 

greater understanding of the company mission

 

 

difficulty in developing a successor

 

18

 

In order to make their firm a learning organization, managers should

 

 

penalize mistakes

 

 

reinforce interdependence and reduce boundaries

 

 

increase the degree of departmentalization

 

 

avoid the use of cross-functional teams

 

19

 

Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

 

 

but let others decide how to initiate change

 

 

but carefully set limits for the program

 

 

and establish a reward system

 

 

and begin establishing a vision

 

20

 

At Dortix, a manufacturing company, at the end of every quarter, the total production of each department is calculated, compared with the predetermined targets, and the rewards for each set of divisional employees is determined this way. Dortix uses a ________ plan to incentivize its employees.

 

 

core-plus

 

 

modular

 

 

gainsharing

 

 

profit-sharing

 

21

 

The concept that some leadership attributes will work in some situations but not in others can be described by the

 

 

contingency theory

 

 

tactical theory

 

 

behavioral theory

 

 

leadership effectiveness theory

 

22

 

The ultimate source of an organization’s culture is 

 

 

its environment

 

 

the country in which the organization operates

 

 

its top management

 

 

its founders

 

23

 

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

 

 

Refusing to comment on issues that appear to be controversial and unfair

 

 

Creating a more informal communication environment at the workplace

 

 

Initiating disciplinary action against the employee who started the rumor

 

 

Encouraging employees to communicate their concerns and suggestions

 

24

 

You manage a department of four employees. You have identified that Joe has a high need for achievement. Mary has a high need for power, and Tim has a high need for affiliation. Sarah scored high on the need for power and low on the need for affiliation.

 

 

 

Which of these four employees is most suitable for handling your responsibilities when you are on vacation?

 

 

Mary

 

 

Sarah

 

 

Tim

 

 

Joe

 

25

 

Which of the following represents the acceptable standards of behavior within a group that are shared by the group’s members?

 

 

Goals

 

 

Cliques

 

 

Norms

 

 

Status

 

26

 

The degree to which a turbulent environment impacts operations within an organization is known as

 

 

complexity

 

 

organic

 

 

capacity

 

 

volatility

 

27

 

Which of the following statements is true with regard to the effectiveness of tactics?

 

 

The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.

 

 

All tactics are equally effective with regard to upward influence. The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.

 

 

Soft tactics are less effective than hard tactics when used individually.

 

 

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

 

28

 

Which of the following steps can be taken by a manager to minimize groupthink?

 

 

Seeking input from employees before the group leader presents his opinions

 

 

Preventing all team members from engaging in a critical evaluation of ideas at the beginning

 

 

Asking the group members to first focus on the positives of an alternative rather than the negatives

 

 

Encouraging group leaders to develop a stronger sense of group identity

 

king input from employees before the group leader presents his opinions

 

29

 

Which of the following is true of the baby boomer generation?

 

 

They are more questioning and entrepreneurial than the other generations.

 

 

They give the highest importance to flexibility and life options.

 

 

They give high importance to achievement and material success.

 

 

They lead lives shaped mainly by globalization.

 

30

 

Central to managing a successful organizational strategy implementation are/is 

 

 

competitive teams

 

 

formal models of implementation

 

 

tracking progress

 

 

coalition management