Engaged employees | Human Resource Management homework help


  • You are required to participate meaningfully in all course discussions.
  • Limit your comments to 200 words.
  • No Plagiarism 
  • Answer both scenarios “Engaged and Disengaged.”


Everyone has likely had some experience with a customer service representative who was engaged and, unfortunately, with at least one who was disengaged. Reflect on those experiences as you create a post in which you respond to the following questions:

1. Without naming the company, Describe a time when you interacted with an ENGAGED employee. When you interacted with an engaged customer service representative. 

  • How did it make you feel about the brand? 
  • What did the person do that demonstrated engagement? 
  • How did it feel when you walked away from the experience?

2. Without naming the company, Describe a time when you interacted with a DISENGAGED employee. When you interacted with a disengaged customer service representative, 

  • How did it make you feel about the brand?
  • What did the person do that demonstrated DISENGAGEMENT?  
  • How did it feel when you walked away from the experience?
  • How were the two interactions different? 
  • How did they influence your choices as a consumer or customer?

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