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DESCRIBE YOUR EXPERIENCES WITH ENGAGED EMPLOYEES
Everyone has likely had some experience with a customer service representative who was engaged and, unfortunately, with at least one who was disengaged. Reflect on those experiences as you create a post in which you respond to the following questions:
1. Without naming the company, Describe a time when you interacted with an ENGAGED employee. When you interacted with an engaged customer service representative.
2. Without naming the company, Describe a time when you interacted with a DISENGAGED employee. When you interacted with a disengaged customer service representative,
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