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In response to a provided simulated business scenario, you will identify human resources needs through a review of business documentation and the external business environment and through role-played consultation with line and senior managers. You will then develop options for delivery of human resources (HR) services (later to be formalised in a service level agreement) and present these in a short report. You will then develop an action plan for the delivery of HR services that includes roles and responsibilities for implementing proposed service level agreements.
Procedure
1.Review the scenario information provided in the appendices of this assessment task.
2.Review the simulated business information for JKL (provided by your assessor) and identify human resources requirements.
3.Review external business environment (political, economic, social, and technological circumstances, etc.) and identify possible impact on human resources requirements.
Note: You may gather such information from simulated role-plays or through reviewing the scenario and business information provided; you may also undertake additional research to supplement your report.
4.Arrange with your assessor to consult with two managers to determine HR requirements:
a.Service Manager
b.Sales Manager
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