1. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)
        situation
        external environment
        organizational context
        group

2. The Hawthorne studies uncovered the importance of: (Points : 4)
        the workflow and scheduling of work for production efficiency
        delegating authority downward and throughout the organization
        the informal organization and its impact on productivity
        viewing an organization as clockworks

3. Which of the following statements is most correct with respect to total quality management? (Points : 4)
        Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
        Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
        Quality is an employee-oriented philosophy required by quality engineers.
        Quality is machine driven with quality improvements resulting from use of robotic equipment.

4. Developing skills is different from acquiring objective knowledge because it requires: (Points : 4)
        empirical testing
        induction
        deduction
        structured practice and feedback

5. Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor costs. Additionally, many tariffs on U.S. exports have been reduced. These global changes occurred because of: (Points : 4)
        the European union
        GATT agreements
        NAFTA
        Perestroika

6. Gifts are not usually a requirement in business dealings, though presenting a small gift will generally be appreciated as a gesture of goodwill in which of the following cultures? (Points : 4)
        Mexico
        Japan
        Saudi Arabia
        Canada

7. While the globalization of business affects all parts of the organization, which area of the organization is particularly affected? (Points : 4)
        marketing
        operations
        MIS
        human resources

8. An individual’s generalized belief about internal control versus external control is called: (Points : 4)
        self-efficacy
        self-esteem
        locus of control
        self-monitoring

9. When predicting behavior, an important idea to remember concerns the extent to which a situation overwhelms the effects of individual personalities by providing cues for appropriate behavior. This type of situation is called a: (Points : 4)
        weak situation
        weak individual difference
        strong individual difference
        strong situation

10. The traits associated with high-performing employees are: (Points : 4)
        extraversion and agreeableness
        agreeableness and conscientiousness
        conscientiousness and emotional stability
        emotional stability and agreeableness

11. Employee loyalty toward the organization is a significant factor in: (Points : 4)
        job displacement
        continuance commitment
        affective commitment
        employee turnover

12. When an employee remains with a firm because he or she faces significant exit barriers, this can be characterized as: (Points : 4)
        organizational citizenship
        withdrawal syndrome
        continuance commitment
        dysfunctional attachment

13. When one’s attitudes and required job behavior conflict, __________ may develop. (Points : 4)
        affect
        attitude consonance
        behavioral tendency
        cognitive dissonance

14. The proposition that a person’s life was founded on the compulsion to work and the power of love is known as: (Points : 4)
        the Protestant ethic
        psychodynamic theory
        motivation
        the Calvinistic perspective

15. McGregor believed that Theory X assumptions were appropriate for: (Points : 4)
        individuals located at the top of the organization
        employees located at the lower level of the organization
        individuals motivated by lower order needs
        individuals motivated by higher order needs

16. Eustress most accurately reflects: (Points : 4)
        the notion that each individual is responsible for managing acceptable levels of stress
        each individual has different levels of stress that they can effectively manage
        the positive side of stress which is healthy and normal
        the negative side of stress and its impact on health

17. The close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation. (Points : 4)
        knowledge and skill
        rewards
        equity
        satisfaction

18. The study of fit between person (employee) and machine is: (Points : 4)
        performance appraisal
        job design
        operant conditioning
        ergonomics

19. The fight-or-flight stress response is most closely associated with which approach to stress? (Points : 4)
        homeostatic
        cognitive appraisal
        person-environment fit
        psychoanalytic

20. As a supervisor, you can enhance the performance of your employees by: (Points : 4)
        setting their goals
        closely controlling their behavior
        allowing employees to participate in goal setting
        giving workers easy goals

21. Role ambiguity is: (Points : 4)
        the difficulty stemming from a situation where expectations of two roles conflict
        conflicting expectations within a single role
        the difficulty a person has in reconciling job demands and personal values
        the confusion one experiences related to the expectations of others

22. A communication medium that is moderate in both information richness and data capacity is: (Points : 4)
        the telephone
        electronic mail
        face-to-face discussion
        formal numeric report

23. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4)
        data
        feedback
        message
        information

24. A barrier to effective communication is: (Points : 4)
        redundancy
        feedback
        status difference
        common language

25. The evoking of a shared or common meaning in another person is called: (Points : 4)
        interpersonal communication
        communication
        a response pattern
        the message