Analyze healthcare organization scorecards and dashboards for patient
Leading Organization Quality Improvement 5th weekWeek 5: The Patient’s Experience in HealthcareFor every action, there is a reaction, and among the reactions to the increased interest in patient experience has been skepticism about the measures and their importance. Providers worry that the measures reflect “hotel functions” rather than determinants of patients’ health outcomes.—Nash et al., 2019, p. 236Whether from a survey, panel, or individual interviews, […]