Ba 421 final exam | Human Resource Management homework help

BA 421 Week 8 Final Exam 



1. A manager’s role is that of “information processor,” whereas a leader’s role is:

o   to communicate the big picture — the vision.

o   to serve as a communication champion.

o   to communicate written information, facts, and dat

o   both to communicate the big picture — the vision and to serve as a communication champion.


Question 2



2. Being a good listener expands a leader’s role in the eyes of others because of all EXCEPT:

o   active listening is an ongoing part of a leader’s communication.

o   total attention is focused on the message.

o   a leader concentrates on what to say next rather than on what is being sai

o   a good listener finds areas of interest, affirms others, and builds trust.


Question 3



3. Discernment involves all EXCEPT:

o   detecting unarticulated messages hidden below the surface.

o   paying attention to patterns and relationships.

o   listening carefully for undercurrents that have yet to emerge.

o   trying to convince others to agree with a point of view.


Question 4



4. Messages transmitted through action and behavior are called:

o   nonverbal communication.

o   channel richness.

o   discernment.

o   communication champion.


Question 5



5. Face-to-face communication can be described as:

o   the richest form of communication.

o   the poorest form of communication.

o   impersonal one-way communication.

o   having slow feedback.


Question 6



6. The sender (such as a leader) initiates a communication by _____________ a thought or idea

o   encoding

o   decoding

o   creating “noise” around

o   channeling


Question 7


7. The guidelines for using email effectively include:

o   Don’t act like a newspaper reporter.

o   Say anything negative about a boss, friend, or colleague.

o   Keep e-mail messages short and to the point.

o   Use e-mail to start or perpetuate a feud


Question 8



8. A team has all the following components EXCEPT:

o   Teams share a goal.

o   Teams have individual “stars.”

o   Teams are made up of two or more people.

o   Teams work together regularly.


Question 9



9. The “storming” stage of team development is characterized by:

o   conflict and disagreement.

o   orientation.

o   establishment of order and cohesion.

o   cooperation and problem solving.



Question 10



10. Team types do NOT include:

o   functional teams.

o   vertical teams.

o   cross-functional teams.

o   self-directed teams.


Question 11



11. Using a third party to settle a dispute is:

o   mediation

o   groupthink

o   distributive justice

o   bargaining


Question 12



12. The __________________ reflects a high degree of both assertiveness and cooperativeness.

o   collaborating style

o   avoiding style

o   accommodating style

o   competing style


Question 13



13. _______________ is the tendency of people in cohesive groups to suppress contrary opinions.

o   Team dynamics

o   Groupthink

o   Mediation

o   Collective bargaining




Question 14



14. Interactive leaders tend to be:

o   competitive

o   individualistic

o   consensus builders.

o   reluctant to share power.


Question 15



15. Ethnocentrism is the belief that:

o   one’s culture and subculture are inherently superior to other cultures.

o   all cultures have value.

o   everyone in the organization has the same values, beliefs, and motivations.

o   everyone in the organization has the same attitudes about work and life.


Question 16



16. The invisible bar that separates women and minorities from top leadership jobs is called:

o   ethnocentrism.

o   power distance.

o   the glass ceiling.

o   uncertainty avoidance.


Question 17



17. When a leader and company act out prejudicial attitudes toward people who are the targets of their prejudice, _________ has occurred.

o   ethnocentrism

o   discrimination

o   inclusion

o   uncertainty avoidance



Question 18



18. ____________is designed to help people become aware of their own biases, become sensitive to and open to people different from themselves, and learn skills for communicating and working effectively in a diverse workplace.

o   Collectivism

o   Diversity training

o   Inclusion

o   Ethnocentrism


Question 19



19. When workers admire a supervisor because of her personal characteristics, the influence is based on:

o   legitimate power.

o   reward power.

o   expert power.

o   referent power.


Question 20



20. If Paul, a salesman, does not perform as well as expected, his supervisor can put a negative letter in his file. This is an example of:

o   referent power.

o   expert power.

o   coercive power.

o   legitimate power.


Question 21



21. The levels of the Domain of Strategic Leadership include all EXCEPT:

o   strategy.

o   vision.

o   mission.

o   core competence.



Question 22



22. The levels of the Domain of Strategic Leadership include all EXCEPT:

o   strategy.

o   vision.

o   mission.

o   core competence.


Question 23



23. To determine strategic direction for the future, leaders do all EXCEPT:

o   use SWOT analysis.

o   consider trends in technology.

o   develop industry foresight.

o   use the Hersey and Blanchard Situational Theory model.


Question 24



24. Situation analysis includes a search for SWOT which includes all EXCEPT:

o   strategy.

o   threats.

o   strengths.

o   opportunities.


Question 25



25. Mission answers the question:

o   Where are we headed?

o   Who are we as an organization?

o   What are our weaknesses?

o   What is our situation?



 BA 421 BA421 BA/421 Week 8 Final Exam Quiz / MCQ




Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Order your essay today and save 10% with the coupon code: best10